Senior Investor Relations
Specialist
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Plaats: |
Curaηao |
|
Dienstverband: |
Vast |
|
Uren: |
40 uur |
|
Salarisindicatie: |
Afhankelijk van opleiding en ervaring |
|
Opleidingsniveau: |
CIA |
Functieomschrijving:
This position will ensure the department provides exceptional customer service, performs shareholder record keeping and accurately reports shareholder information to numerous parties for all funds falling under their responsibility. Telephone, fax and e-mail requests are required to be handled in a timely and professional manner. The SIRS is responsible for supervising and guiding their respective IRS and IRA.
Job duties
Handle incoming phone calls primarily from shareholders consisting of,
but not limited to fund prices, performance and fund documents;
Respond to queries from fund accountants and investment managers
consisting of, but not limited to trades processed in NTAS/Hedgetek,
broker wires, etc.;
Prepare response letters and/or place outbound phone calls to clients
on issues of more complicated nature e.g. issues that require in-depth
sorting out;
Track pending and unresolved requests for resolution purposes;
Meet or exceed internal and external quality standards for exceptional
customer service;
Forward activity sheets to Investment Managers (IM);
General communication with the IMs, investors and colleagues;
Review, complete missing sections and sign off new funds/series that
were set up;
Ensure subscription monies have been received;
Review payments and instruct T&C/AM on 3rd party payments (e.g.
broker wires & invoices);
Final review of trade packages to ensure that all transactions have
properly been completed correctly and in full;
Check incoming faxes on N:drive against NTAS;
Review Board Resolutions and follow up on outstanding items;
Update NAVs in NTAS;
Run EQ process in NTAS (in conjunction with DBM);
Fill trades in NTAS;
Send final confirmations to Right Fax and approve;
Check available balances and request funds to pay redemptions ;
Execute redemption payments;
Approve faxes (confirmations, NAVs and statements) in RF and e-mails;
Review and approve faxes and e-mails prepared by the IRS, IRA and
Helpdesk members;
Send statements through NTAS (by e-mail);
Approve changes NTAS/Hedgetek and Outlook;
Check audit confirmations;
Approve/coordinate mailings;
Review new/revised fund documents;
Run Series Consolidation (in conjunction with DBM);
Ensure adherence to Compliance and Audit Regulations;
Prepare and coordinate other ad-hoc requests.
Any other duties which the organization may require as part of the
business
Functie-eisen:
Minimum Education: Bachelors degree in business economics, business administration or business-related area.
Qualifications:
Strong oral and written communication skills;
Fluent in and have excellent knowledge of English;
Strong sense of responsibility;
Able to deal with competing pressures;
Service-minded attitude;
Professional attitude at all times;
Excellent organizational and supervisory skills;
Team player with the ability to successfully work in a fast pace and
demanding environment;
Strong attention to detail and accuracy;
Must be flexible (no 9-5 mentality) and willing to work overtime and on
public holidays as needed;
Ability to meet strict deadlines;
Dynamic personality and enthusiastic;
Ability to set priorities;
Pro-active attitude and willingness to put forth suggestions for
constructive improvement in provision of service;
Computer literacy is essential, such as MS Excel and MS Word;
3- 4 relevent experience;
Clean desk policy must be adhered to.
Solliciteren:
Intermedia Uitzendbureau
Mevr. Mary Rodrigues
Erosweg 61
Willemstad, Curaηao
Tel: 05999 - 7361222/7361589
http://www.intermediauitzendbureau.com
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